REPORTS OF XBOX ONE DEFECTS, GLITCHES POP UP DURING LAUNCH
Anyone who owned an early model Xbox 360 doubt familiar with the legendary Red Ring of Death, often abbreviated as the “RRoD.” Three red lights would flash on the console, and then, just like that, your expensive game playing machine would kick the bucket. It got so bad that Microsoft announced an extended warranty for the console, amongst other incentives, to combat the bad publicity.
Eventually the problem subsided, although it took a few hardware revisions for it to be resolved. Naturally, some were wary of picking up Microsoft’s latest console at launch—reports of gamers who experienced five, six or even more RRoDs were not terrible uncommon. The failure rate for the console was estimated by SquareTrade to be almost 24%, an astronomical rate when one considers that the typical number for a consumer product falls within the 3% – 5% range.
Thus far, glitches seem to be minimal, although time will tell how durable the Xbox One proves to be. Some gamers, however, have experienced problems with the Blu-Ray disc drive emitting a terrible grinding noise and being unable to read discs. Some solace can be found in the fact that you can now purchase all titles, day one, from the Xbox Live Marketplace—although some, like Ryse, weigh in at over 30GB. Nonetheless, for those users affected, this glitch undoubtedly brings up bad memories of Microsoft’s past quality control issues.
The company claims that the issues are isolated, and they have stated that the turnaround time for a brand new console—when a user contacts customer support—is days, instead of the usual weeks required for consumer returns. Clearly having learned something from the Xbox 360’s failure rate debacle, the company appears committed to solving users’ issues quickly.
Other relatively isolated issues included problems downloading the day one patch, which is required to use the console. Of course, if you’re affected by these issues, the term “relatively isolated” doesn’t mean much—particularly when you just shelled out $500 for a console you can’t use.
0.4% have reported BloD in PS4
While it remains to be seen if these Blu-Ray issues will prove to be pernicious, it appears that Microsoft is well aware of the problem, and determined to ensure that it affects its gamers minimally. Its chief competitor Sony hasn’t been without issue, either—a small subset of users, estimated at about 0.4% of gamers, according to the company, have reported a “blue light of death” cropping up in their new PS4s.